Buyer Support

How can we help?

Welcome to CognitiveChannels Buyer Support. This page is for customers who have purchased — or are considering purchasing — a CognitiveChannels subscription or API plan (AI voicebots, TTS, STT, and related services). Our support team is here to help you with orders, billing, subscription management, technical access and any questions about the services you bought from us.

The fastest way to reach us is by email at hello@cognitivechannels.com. We typically respond within one business day (Mon–Fri, CET).

Before you contact us

To help us resolve your request as quickly as possible, please include the following in your message:

  • The email address associated with your CognitiveChannels account;
  • Your order number or invoice ID (if you have one);
  • The name of the plan or service you purchased (e.g. VoiceBot subscription, TTS/STT API plan);
  • A short description of the issue, and any screenshots or error messages that may help.
1. Finding your order

After a successful purchase you receive a confirmation email with your order details, invoice and a link to the customer portal at portal.cognitivechannels.com. If you cannot find the confirmation email:

  • Check your spam / junk / promotions folder;
  • Verify that you are logged in with the email address used at checkout;
  • If still missing, contact us at hello@cognitivechannels.com from the address used to place the order and we will resend it.
2. Billing and payments

All charges from CognitiveChannels appear on your bank or card statement under the name CognitiveChannels (or our legal entity GoldenMeritum). If you see a charge you do not recognise, please contact us before disputing it with your bank — in most cases we can identify the transaction immediately.

We support major credit and debit cards and selected online payment methods. Invoices and VAT receipts are available from the customer portal and can also be re-sent on request.

3. Subscriptions, upgrades and cancellations

You can manage your subscription — change plan, update payment method, or cancel auto-renewal — from the customer portal at portal.cognitivechannels.com. A cancellation stops future renewals; the service remains active until the end of the already paid billing period.

If you need help with an upgrade, downgrade, or with cancelling a subscription, write to hello@cognitivechannels.com and we will take care of it for you.

4. Refunds

We want you to be satisfied with our services. If something is not working as expected, please reach out first — in most cases we can fix the problem or offer a suitable solution. Eligible refund requests should be submitted to hello@cognitivechannels.com and will be handled in accordance with our Terms and applicable consumer law. Please include the order number and a short explanation of the reason.

5. Accessing the service and API keys

After purchase, access to voicebot dashboards and API credentials is provisioned in the customer portal. If you cannot sign in, cannot see your plan, or your API key is missing or not working:

  • Use the "Reset password" option on portal.cognitivechannels.com;
  • Confirm you are using the same email address as on the order;
  • If the issue persists, send us the order number and a description of what you see — we will investigate and restore access.
6. Technical questions about TTS / STT / VoiceBot

For technical questions — endpoint availability, supported voices and languages, request limits, integration with your own stack — please include in your message which plan you are on and, if relevant, a sample request (with sensitive data removed) so we can reproduce the issue.

7. Changing your contact or billing details

You can update the email address, company data and VAT number used for invoicing from the customer portal. If you need to change the primary account email or transfer a subscription to another entity, email hello@cognitivechannels.com from the current account address so we can verify the request.

8. Privacy, data and deletion requests

Requests related to personal data (access, correction, deletion, data export) are handled under our Privacy Policy. You can send data-protection requests to hello@cognitivechannels.com and we will forward them to the privacy contact described in the policy.

9. Security and suspicious messages

CognitiveChannels will never ask you for your password, full card number or one-time codes by email or chat. If you receive a message that looks like it is from us but seems suspicious, do not click any links — forward the email to hello@cognitivechannels.com and we will confirm whether it is legitimate.

10. Contact

For anything not covered above, just write to us:

Email: hello@cognitivechannels.com

Customer portal: portal.cognitivechannels.com

Company: GoldenMeritum — street Jerzego 1a, 50-518 Wrocław, Poland

NIP: PL8992698478 · REGON: 363472746

CognitiveChannels

CognitiveChannels is an artificial intelligence automotion voice assistans software for everyone and highly available endpoints TTS/STT servces for developers.

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